1. How Do I Make Payment?
Fret not! We do accept credit cards – both Visa and Mastercard, and online banking (FPX).
All our payment gateways capture payments in Malaysian Ringgit (RM).
2. Where does we Ship?
Korea Heaven currently imply a flat rate of RM10 to orders within Peninsular Malaysia and RM17 to order for East Malaysia (Sabah & Sarawak).
If there is a different delivery lead time, we will prioritise parts of your order and ship them separately.
Please note that during peak period, deliveries may take longer than usual. We really appreciate your patience and understanding during this period.
3. How Long Shall I Wait for My Parcel?
We know the wait is longer than it looks like!
Due to Covid-19, you might experience longer delivery that usual.
Peninsular Malaysia : 3 – 5 Business Days
Easy Malaysia : 4 – 6 Business Days
4. Can I Cancel or Change My Order?
If you would like to cancel an order, please contact us at firstname.lastname@example.org as quickly as possible!
We will do our best to accommodate you.
Unfortunately, due to the efficiency of fulfilment process, we cannot promise that we will be able to cancel an order once it has been placed.
5. How Do I Track My Order?
We understand the excitement to receive the parcel, we will send you the tracking umber in an email
(You can also find the info on your My Orders page). If you want to track the whereabouts of your order or even changing the shipping address, feel free to contact the carrier.
6. I Have Difficulties Tracking My Order.
Oh no! The carrier might be in overload status and usually takes 1-2 business days to register your shipment status.
If your tracking number isn’t updating or working at all, please reach out to us as soon as possible at email@example.com.
7. What If My Parcel Doesn't Arrive?
Sorry to hear that! We need to ask if you could patiently wait up to 4 days after the expected shipping date! We are trying our best to make our postman go faster!
If you still have not receive your parcel 7 days after the expected date, please drop us an email at firstname.lastname@example.org